Frequently Asked Questions

The personal information that we collect is strictly used to process your order and/or contact you in the event of any changes or cancellations regarding the event . Your name, address, email address, and phone number are required for these purposes. We are committed to protecting your personal information and never sell your information to other third parties or companies. The promoter of the event you purchase tickets for may be provided with your information (if requested) to contact you about future events they may have – however, no payment information is ever provided to the promoter.

1. Go and click on the Login button located at the top menu navigation
2.  Click on the “Lost your password?”

To buy or sell tickets or costumes on Fete Finder you must be registered user/member.

Creating a Fete Finder account is free.

When you list tickets on Fete Finder, you need to deliver the tickets to the buyer the same way you received them.

Tickets must be for Caribbean-related event, where soca music is primarily being featured.

Fete Finder members can sell electronic, and mobile tickets on our site.

• Electronic tickets include PDF and image file (JPG, PNG) tickets.
• Mobile ticketsinclude mobile transfers and barcode tickets.

You can also sell single-event, multi-day, and multi-event tickets.

For Tickets

1. If you would like to Resell a ticket go to the Fete Menu drop down and select “Resell Your Tickets/Costume” 

2. Fill out all the necessary details, and make sure your Ticket/Costume to the event is attached.

3. Submit, and you’ll be presented a preview of your listing, however this is not live and viewable to the public.

4. Upon submission, your post will be pending, our team will review within 1-4hrs. If we have any questions, we will contact you directly, otherwise you’ll receive an email stating your submission has been approved. 

For Costumes:

1. If you would like to Resell a ticket go to the Fete Menu drop down and select “Resell Your Costume” 

2. Fill out all the necessary details, and make sure you attach the receipt of your Costume.

3. Submit, and you’ll be presented a preview of your listing, however this is not live and viewable to the public.

4. Upon submission, your post will be pending, our team will review within 1-4hrs. If we have any questions, we will contact you directly, otherwise you’ll receive an email stating your submission has been approved. 

To do either edit, hide, or delete your listing simply do the following:

1. Make sure you’re logged in, and click on your avatar in the top right corner
2. Then click on Listing and this will take you to the listing overview dashboard area.
3. Locate the listing you want to modify by using the page numbers at the bottom of the list.
4. Click on the More drop down button and you’ll be provided with three options to edit, hide or delete the listing.
5. Choose an action by simply clicking on it.

We’ve provided some screenshots for you for your convenience below.

• In order to delete your account you will have to contact us and we will delete your account along with all data associated with the account.
• When sending in this request please be sure to include what your name, user name and email.
• Once the deletion is complete will we inform you through email. 

Listings for ticket or costume resales, businesses or services, or blog posts are reviewed by Fete Finder staff prior to becoming public on the site, typically between 6-12 hours. If you do not see your listing after this time period please contact us.

Please visit your Fete Hub menu, then under the My Store sub menu, My Products. 

  Go to sellers dashboard, settings, then Payment menu link.

You can click this shortcut we’ve provided for you as well Sellers Payment Settings

Past orders can be found in the Fete Hub Menu,  under the My Store Sub menu. See the screenshots below.