Refund Policy

Last updated: January 4, 2020


Fete Finder understands the importance of providing a platform where patrons of events (“Patrons”) have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Fete Finder has created the following requirements governing the refund policies of promoters of paid events (“Promoters”) hosted on Fete Finder (the “Refund Policy Requirements”).

The rights and obligations contained in these Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference.


1. Refund Policies and Administration for Promoter Events

1.1 Minimum Requirements.

We understand that refund policies vary depending on the type of event and the Promoter. Because of that, we provide flexibility for Promoters to post their own policies with respect to their events, so long as they meet the following minimum requirements:

(a) Refund policies must be posted on the applicable event page;

(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;

(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for failure to provide the advertised goods and services (e.g., event cancellation);

(d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);

(e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;

(f) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;

(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and

(h) Refund policies must otherwise be fair and reasonable.


If a refund policy is not posted or does not meet these minimum requirements set forth above, Fete Finder may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the Promoter’s posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.


1.2 Refund Process.

In order to initiate a refund request, Fete Finder instructs Patrons to contact the Promoter directly as set forth in the Promoter’s applicable refund policy. If no contact information is listed, Fete Finder instructs the Patron to contact the Promoter based on information posted on the event page. Promoter agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 1.1 above.

When a Patron requests a refund and the Promoter does not respond by either refunding or denying the request after seven (7) days, Fete Finder may execute the refund on behalf of the Promoter.


1.3 Fete Finder Review.

In the event that Promoter fails to honor a refund that a Patron believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Patron may request that Fete Finder initiate a refund by contacting us. Fete Finder will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Fete Finder will endeavor to complete its review within thirty (30) days of being contacted by the Patron. Patrons should note that if a Promoter has selected a facilitated payment method such as PayPal® for an event, Fete Finder will not have control of the funds and Fete Finder will need the provider of the facilitated payment method to cooperate in order to obtain a refund, which may not happen. All determinations by Fete Finder with respect to these Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Promoter and Patron.


2. No Insurance or Guarantee

These Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Promoter and are not a guarantee that refunds will be issued in any given situation.


3. Refund for Resold Items

DISCLAIMER: Transactions where costumes or fete/event tickets are resold by another Fete Finder Patron on are strictly between the buyer and the seller. Neither nor its owners accept any liability for moneys lost, items damaged, stolen, or any other claim relating to transactions between buyer and seller. While Fete Finder verifies the actual original purchase of an event ticket or costume, the Patron/Buyer accepts all exchanges of their purchase at their own risk.

You will not hold Fete Finder LLC liable if you do not comply with laws related to your transactions. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution of you.

You may not attempt to conceal your identity by using multiple Internet Protocol addresses or email addresses, or by any other means, to conduct transactions on the Site.

If we are unable to verify or authenticate any information or tickets or costumes you provide during any registration, ordering, purchase, ticket or costume posting, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, we may refuse to honor all pending and future ticket purchases made with those credit card or bank accounts and/or via any online accounts associated with those credit card or bank accounts. We may also prohibit you from using the site.